The Business Situation
The Client is a healthcare entity that manages the governance, compliance, and risk of over 3,200 hospitals and clinics within its Emirate. It struggles to maintain Governance Policies without a centralized system manually. A self-assessment portal needs to be consistent in an already chaotic system. The lack of digital audit processes makes employees struggle with audit management.
The Internal Challenges that were crumbling the entity
The Client found upholding proper governance and compliance challenging across numerous hospitals and healthcare organizations. The absence of an integrated digital system hindered policy enforcement, self-evaluation of compliances, and auditing procedures.
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Manual Processes
Managed compliance required a high volume of manual activities. This manual labor was prone to errors that had to be reconciled, creating much overhead in managing customer satisfaction.
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Track Compliance progress
Current Inefficiencies in Tracking Compliance Progress time could be better spent coordinating, assimilating, and pulling data from various entities to understand the state of individual or group compliance within entities. This inefficient process leads to compliance teams spending most of their time collecting data rather than helping and encouraging entities to adopt the control standards.
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Compliance Standards at Healthcare entities in a timebound manner
Compliance, at best, is done as an afterthought rather than during an incident due to which questions arise. There was a need to enforce and mandate the entities that handle healthcare data to quickly adopt the new standards the health regulatory body laid out.
Building a Smart Solution for a Permanent Resolution
The client's objective was to implement a centralized system to define and enforce governance policies. They hope to automate the self-assessment segment of compliance to track progress and identify areas of improvement. Finally, they plan to digitize paper-based audit processes to plan, schedule, and conduct audits.
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Agile Methodology with Product Mindset
Quick delivery to the customer was needed to get the desired feedback and ensure that it aligned with the outcome we wanted to achieve. CirrusLabs adopted agile methodology and practices to meet our customer expectations. Scrum and Kanban were the preferred practices used in product delivery.
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Product Roadmaps and Release Planning
By determining the key challenges and constraints users face, building a roadmap with capabilities that closely align with the expected objectives and outcomes is easier. Based on the roadmap, a plan was conceived. The objectives and priorities were revisited and modified quarterly to ensure they aligned well with the market needs.
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Product Co-Creation
CirrusLabs stresses partnering with our customers while building new product features. We continuously co-create our products and solutions after frequent customer feedback loops. By understanding our customers' challenges, CirrusLabs built the right solutions to cater to their needs.
Implementational benefits
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Wide adoption in compliance standards
The client's mission was to manage information security for all entities that deal with healthcare data in the state to be powered by Lockthreat. Today, more than 3000+ entities that operate in the region and handle health data in some form must meet regulatory requirements by conducting quarterly compliance assessments, annual audit processes, and certifications from the platform. The platform helps these entities get certified per the standards set by the health body and ensures continuous controls per regulation.
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Increased Efficiency
The Healthcare Authority achieved major efficiency gains in dealing with external auditors and healthcare entities by moving away from manual, error-prone, time-consuming processes by streamlining their compliance value streams with Lockthreat. This increased their compliance goals statewide.
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Better Transparency
The Lockthreat solution's transparency lowered non-compliance risk, ensuring higher customer confidence. This collaboration between all parties involved, such as the Health Authority or auditing agency, ensures that patient health data is never compromised.
The Results that Aligned Compliance and Performance
By implementing Lockthreat, the Health authority achieved significant benefits:
- Consistent and clearly defined governance policies to improve decision-making and accountability across the organization.
- Streamlined self-assessments and efficient audit management ensure the Health Authority complies with relevant regulations and standards.
- Automated workflows and centralized governance and compliance activities help save time and resources.
- Early identification and mitigation of compliance gaps minimize the risk of penalties and reputational damage.
- Lockthreat facilitates efficient governance and compliance management, allowing the Health Authority to focus on protecting public health.