CirrusLabs has been at the forefront of Digital transformation in healthcare. We are committed to helping healthcare organizations embrace digital technologies to improve care delivery, experiences, and outcomes. This is evident in the number of partnerships we have with major healthcare players.
Technologies like genomics, big data, Gen AI, telemedicine solutions for healthcare, and connected devices are rapidly transforming how healthcare companies operate, interact with patients, and deliver care. CirrusLabs is at the forefront of this innovation, trying to help Healthcare companies achieve great outcomes.
The Driving Forces of Digital Transformation in Healthcare:
- Technological Advancements: New healthcare IT solutions are maturing at an unprecedented pace, offering healthcare companies a wealth of tools to improve efficiency, personalize care, and develop innovative solutions.
- Empowered Patients: Technology-savvy patients demand more information and involvement in healthcare decisions.
- Regulatory Shifts: Governments and policymakers are pushing for open data standards and collaboration within the industry.
- Adoption and Access to AI: Companies have easy access to AI and are ready to adopt it to improve service quality. Healthcare data integrations have made data sharing across multiple platforms possible.
Use Case of AI to Improve Customer Service in HealthCare
As a simple use case, here are ways a Gen AI chatbot could help a patient by becoming the perfect assistant. From setting appointments to getting medicines delivered, the Gen AI chatbot can help with numerous automated tasks that were otherwise done manually by the patients themselves. They can now use their saved time to focus on recuperating rather than performing these tasks. Here is a CirrusLabs tested and tried use case:
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Doctor Selection
Chatbot-based GenAI tools can book appointments with the designated doctor conveniently. We can further break down available doctors based on the insurance acceptance criteria and their ratings. -
Appointment Setting
Patients can then book a convenient appointment based on the provided date and time. These bots ensure that patients have a connected and empathetic patient experience. -
Copay Details
Patients are expected to pay a portion of the consultation and pharmaceutical fees as part of their insurance. These bots can help with the exact copay value patients must pay at the hospitals. -
Prepare for Appointments
These chatbots help patients prepare for their appointments. They share forms and other documentation that must be filled out before the appointment for the doctor’s reference. -
Route Planning
Patients can use additional help, such as the location of the doctor’s clinic or the distance from their home, to assess the time required to reach the doctor’s clinic on time.
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Block Calendars
AI Chatbots can access Google Calendars, allowing patients to block their appointment time and commute to the doctor’s clinic. -
Support post Appointments
As a part of post-appointment support, these chatbots help patients by answering their doubts and clarifications. This way, patients know more about their issues and can follow the best practices for quicker healing. -
Pharmaceutical Support
The chatbots can automatically send medical prescriptions to an insurance-covered pharmacy. Based on the patient's choice, they can arrange a store pickup or a home delivery. -
Contact Center Operations
We have helped with contact center operations to manage inbound and outbound voice calls, emails, chats, messages, and secure flows without agents by supporting testing, automation, and migration efforts. -
Moral Support
Patients can find support groups, either online or close to home, to discuss their issues with people struggling with the same problems. This can help them feel better and gain some understanding.
The Future of Healthcare is Digital
The digital transformation of healthcare is well underway, and CirrusLabs is here to help you navigate the ever-evolving landscape. By embracing these trends and investing in the right technologies, healthcare organizations can unlock a future of:
- Improved patient outcomes: With better data sharing and analytics, clinicians can make more informed decisions about patient care. This minimizes human errors and enhances the quality of treatments delivered.
- Reduced costs: Streamlined workflows and improved care coordination can lead to significant cost savings.
- Enhanced patient experience: Patients can expect more convenient, accessible, and personalized care while improving Health Equity globally.
The need for technological advancements in healthcare is undeniable. Healthcare organizations and CirrusLabs can create a more efficient, effective, and patient-centered healthcare system.
We have experienced solution architects and program managers who can help you create one-of-a-kind healthcare IT solutions that will meet the demands of your business exclusively. Ready to take the next step in your digital transformation journey? Contact CirrusLabs.